Patient tech help, in your inbox
Tech help,
over email.
Forward a strange email, attach a screenshot, or ask a question. Ted explains what you're looking at and tells you what to do next.
Suspicious email
Check a suspicious email.
Forward the whole message. Ted points out the suspicious details and tells you how to verify the sender without clicking anything.
Your account has been locked. Verify your identity within 24 hours to prevent permanent deletion.
Open Apple's site directly if you want to check the account. Delete this message.
Screenshot help
Get help from a screenshot.
Attach a screenshot. Ted explains the error in plain language and gives you the safest first steps.
Attackers might be trying to steal your information.
NET::ERR_CERT_DATE_INVALID - 1Check your device's date and time.
- 2Open the bank from a saved bookmark.
Same thread
Keep going in the same thread.
Reply to the same email as you work. Ted remembers the device and what you already tried, so you do not have to explain the problem again.
My printer stopped working after we changed the Wi-Fi.
It probably still has the old network saved. Hold the wireless button until its light starts blinking.
The blue light is blinking now. Did I make it worse?
No—that is exactly what we wanted. It is ready to join the new Wi-Fi.
Guided steps
Get the exact steps.
When you need to change a setting, Ted tells you where to go and what to look for when you get there.
Photos is the culprit. Tap “Review Personal Videos” first. It finds the biggest files without touching the rest.
Email Ted your question.
Email ted@tedhelps.comDo not forward passwords, authentication codes, financial account numbers, or other sensitive credentials.
— The Brooklyn App Company